Shipping Policy
Domestic Shipping (Within India)
- Cash on Delivery (COD) is available for orders above INR 5,000.
- For orders below INR 5,000, a shipping charge of INR 100 will apply.
- Free shipping on all orders above INR 5,000.
International Shipping
- Orders under INR 50,000 (approx. $601.12) can avail postal shipping at a flat rate of INR 999 (approx. $12.01) for customers in the U.S.A, Australia, New Zealand, and select regions of Asia. Delivery estimated at 15-20 days.
- International Free Express Shipping is available on all orders above INR 1,50,000 (approx. USD 1875). Delivery takes 4-7 days via reputed courier services such as FedEx, UPS, Sequel, etc.
- For orders below INR 1,50,000, shipping charges apply based on region:
- General international orders: INR 3,600 (approx. USD 45).
- Orders to Belgium above INR 40,000 (USD 540): INR 8,000 (approx. USD 110).
Note: Countries in Asia eligible for the INR 999 postal service: Bhutan, Hong Kong, Indonesia, Japan, Malaysia, Mongolia, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam, and Cambodia.
Frequently Asked Questions
What does "Days to Dispatch" mean?
It refers to the number of days required to prepare your order and hand it over to the courier company. This varies based on the product, customization, and additional services like lab certification.
How long does it take to deliver my order?
For metro cities: 1-3 days. For non-metros: 2-7 days. The exact delivery time depends on the dispatch date, mentioned on the product page.
Is my shipment safe?
Yes, all shipments are packed with care in tamper-evident packaging and insured. Insurance costs are included in the shipping fees.
Can I track my shipment?
Yes, all shipments are trackable. You will receive a tracking ID via email once your package is dispatched.
Are there any hidden costs?
No hidden costs. All applicable charges are included in your order receipt.
Which countries do you ship to?
We ship to over 100 countries, offering free worldwide shipping for orders above INR 1,50,000.
What shipping options can I choose from?
For orders above INR 1,50,000: Free Express Shipping. For orders below, choose between postal (10-15 days) and express (2-10 days) shipping.
What about custom charges, duties, etc.?
Customers are responsible for custom duties, VAT, and other local charges. Please check with your local customs for specifics.
Is my shipment safe?
Yes, all international shipments are insured and packed securely for a long journey.
Can I track my shipment?
Yes, all express shipments are trackable. However, tracking might be delayed for some postal shipments.
Do I need to show identification for shipping?
For high-value shipments, local regulations may require identification for customs clearance.
Which gemstones are not shipped outside India?
Amber and Ammolite are not available for international shipping.
